Kampyle and ClickTale Partner to Deliver Next Generation Customer Feedback Analytics

Today, we are announcing our partnership with Kampyle, the leading Feedback Solution provider!

By joining Kampyle and ClickTale together, e-marketers and site owners alike are now able to get to the core of usability stumbling blocks by tracking the online behavior of feedback providers on their website.

How the Integration Works

Customers using this integration are now able to identify relevant visitor sessions based on customer satisfaction data, and choose to watch only satisfied or dissatisfied visitors. Once a specific visitor has provided feedback with Kampyle, the website owner can simply playback the recordings of his or her full browsing session with ClickTale to understand the visitor’s experience and discover the underlying reasons behind the feedback issues raised.

We are proud to offer our customers a new level of business intelligence, said Ariel Finkelstein, CEO and Co-Founder of Kampyle. Locating users’ pain points is paramount in achieving and maintaining a successful online business. Our customers can now identify shortcomings of their website in greater detail, enabling them to find an effective solution faster.”

What You Gain

This integration gives ClickTale customers the ability to use all Customer Experience Analytics features and tools, including Visitor Recordings, Heatmap Suite, Dynamic Conversion Funnels and Form Analytics, together with the Kampyle Feedback solution. By watching and following the mouse moves clicks and scrolls of feedback providers, you are able to understand:

  • What obstacles prevent your visitors from being satisfied users of your website?
  • What happens before your visitors abandoned their shopping carts?
  • Where does your sales funnel become too confusing?
  • What are missing functionalities on your site?

You will be able to act on feedback more efficiently by examining the underlying reasons behind the feedback given. Discover what interests them on your site, what they don’t like and what they want to see improved.

“This is a mission-critical tool for our customers to increase the value of every dollar spent optimizing interactions with site visitors,” said Dr. Tal Schwartz, CEO and Co-Founder of ClickTale. “We are bringing together the best of web analytics and customer feedback to drive a more integrated approach to optimizing a website’s business performance.”

The joint solution is easy to implement and is available immediately upon request.

About Kampyle

Kampyle enables businesses to optimize their websites, generate leads and significantly increase their sales. Kampyle’s software-as-a-service (SaaS) solution collects visitor feedback, captures real contact details, and delivers this data to sales and marketing teams. Since 2008 Kampyle has enabled over 45,000 companies to gain insight into user behavior, enhance product and service offerings, and convert up to 45% of the visitors who leave contact information. Kampyle has processed more than 12 million feedback forms in over 60 languages in 191 countries. For more information, please visit www.kampyle.com.