New! ClickTale Mobile™ Solves the Mystery of Mobile Browsing

ClickTale
June 18, 2012

After an intensive year of development and research, we are extremely proud to announce the beta availability of our ClickTale Mobile™ solution, uniquely capturing how users navigate mobile sites!

For the first time, ClickTale Mobile™ allows you to view your mobile customers’ true-to-life browsing experience at all levels of detail from aggregated views to playable videos of individual sessions. You can now discover the reasons behind visitor frustration, as well as learn how to improve the mobile web experience based on your users’ actual browsing behavior.

“Companies today are almost completely blind to how customers interact with their mobile sites – it’s essentially a black box,” said Dr. Tal Schwartz, CEO and co-founder of ClickTale. “Businesses can now visualize what’s working and what’s not on their websites by seeing every swipe, pinch, tilt and tap. By revealing the problems that are frustrating their customers, businesses can finally make the site improvements that optimize the mobile customer experience for millions of users worldwide.”

Mobile eCommerce has already become a multi-billion dollar market, and more and more businesses are rushing to develop their mobile presence. With ClickTale Mobile™, businesses will easily be able to:

  • Improve mobile site usability and customer satisfaction
  • Boost conversion rates of landing pages, online forms and shopping carts
  • Maximize ROI from existing marketing channels
  • Reduce site abandonment rates
  • Increase visitor engagement

One of the first customers to be included in the ClickTale Mobile™ Beta is CBS, who are looking forward to getting ClickTale Mobile™ up and running on their many online global sites such as CNET and Last.fm.

Stay tuned, as ClickTale Mobile™ is scheduled for wide release later this year so everyone can join in icon smile New! ClickTale Mobile™ Solves the Mystery of Mobile Browsing

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5 Comments

  1. Barbara McCaslin, Owner Says:
    June 18th, 2012 at 9:12 am

    Just a FYI,

    Your Clicktale site does not re-direct to a mobile friendly version.

    As more and more businesses are developing a mobile version, with redirects, for their viewers, it will be interesting for your customers to see that most mobile users, like myself, will just, click OFF the site in favor of one that is simply easier to navigate.

    So, maybe the next time I visit your site on my mobile, it will look a lot nicer.

    Happy surfing out there,
    Barbara McCaslin, Owner
    ZappMobi

  2. Shmuli Goldberg Says:
    June 18th, 2012 at 9:30 am

    Hi Barbara,

    Thanks!! That’s exactly why we’ve created this tool in the first place :)

    To be honest, we spend more of our developers time creating and perfecting our tools that we do our own website. Now that the tool is up and running we should be able to see many customers such as yourself having the same experiences. It is this wealth of information which we hope to use to improve our own website and mobile site.

    Looking forward to seeing you next time, I hope we can impress you then.

    Many thanks,
    Shmuls

  3. Keith Hagen Says:
    June 28th, 2012 at 11:10 am

    Awesome, I’m doing mobile site analysis on ClickTale right now for a client, so can’t wait to see how the custom solution is better!

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ClickTale shows movies of browsing sessions, heatmaps of mouse moves, conversions analytics, and much more.

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