Meet Jessica Braman, one of our trusted Customer Experience Consultant here at Clicktale. From daily client engagement management to developing a trusted adviser relationship with Enterprise clients, Jessica has seen and done it all when it comes to developing and delivering winning digital customer experience. Check out this video as Jessica provides many of her most valuable insights from 2013 and how you can apply it to your website in 2014.
July 2, 2012
Guest Post By Pere Rovira, Elisa Group Bigger than data Whenever I kick off a client conversation about data-driven decision making, I ask the client to give me three concrete examples where analytics significantly helped increase revenue, reduce costs or improve customer satisfaction, i.e. the three most fundamental KPIs to any business.
August 5, 2013
Improved website design leads to better experience and conversion results. But what really goes into creating a great site?
- Unfolding the Fold (Insights into Webpage Scroll) posted on December 23, 2006
- ClickTale Scrolling Research Report V2.0 – Part 1: Visibility and Scroll Reach posted on October 5, 2007
- What Google Analytics Can’t Tell You: Part 1 posted on October 14, 2009
- The Psychology of Color in Web Optimization posted on July 17, 2014
August 18th, 2014
August 14th, 2014
August 12th, 2014
August 7th, 2014