Yes. Clicktale fully supports any environment that is behind the login and includes visitor specific HTML. In addition, Clicktale provides functionality for blocking any sensitive content in order to ensure that private information is neither transferred from the browser to Clicktale nor recorded in these environments. See our Security Overview for more information on privacy issues. Clicktale also fully supports websites available only in a company's intranet or in other internal applications that are not open to the outside world.
Clicktale supports recordings of Chrome, Internet Explorer, Firefox and Safari on all major operating systems.
Clicktale supports any architecture, whether on the client side (AngularJS, ReactJS, bootstrap, etc.) or on the server side (NodeJS, Ruby, Python, etc.). Clicktale works via an intelligent system that understands a site’s structure, and is therefore agnostic to any site architecture. Clicktale runs on the client side and captures DOM events on the page’s elements for every recorded visitor. Those events are then used to simulate the visitor’s actions during playback or as data to be aggregated for Clicktale's heatmaps and other aggregated reports. This means that Clicktale will also work on platforms such as Wordpress, Magento and others seamlessly.
A few simple adjustments to your HTML code will allow Clicktale to work with Flash on a limited basis and enable the recording of mouse movements and clicks over Flash elements. We do not at the moment support dynamic Flash elements or completely Flash based sites, due to the various ways that different browsers handle Flash requests.
Yes, you can use Clicktale for offline environments and intranet sites. Our client side code is able to identify this and enable you to see the recordings properly
Clicktale captures every mouse move, click, scroll, taps, zooms, and tilts that a visitor makes within a web page (desktop or mobile), and then sends this information back to the Clicktale servers in a highly compressed package. Our servers receive a snapshot of the web page as experienced by the visitor, and combine it with the visitor's actions to recreate the original browsing session. When you then log in to your Clicktale account you can see visitor recordings, visual heatmaps and other behavioral reports.
No. Clicktale has no effect on web page load times or site performance. The Clicktale code is loaded asynchronously at the end of the page and is highly compressed. All files are downloaded using a Content Delivery Network. Files are downloaded asynchronously in the background, and only after the page is rendered. Likewise, user interaction data is sent asynchronously only after the page is rendered. Therefore, there is zero impact on the visitor experience.
Using a tag manager, the Clicktale tracking code is added to every page you would like to record.
Clicktale is a hosted service, so no software installation on the server or client side is needed and visitors can browse your website the same way they always have. We use a Content Delivery Network to host the tracking code, ensuring scalability and reliability.
Clicktale allows each subscriber to select the percentage of their visitors they would like to record. You can choose to record between 0 - 100% of your visitors, however, you can only record up to your monthly recording limit as determined by your subscription plan.
Website visitors don’t notice any difference in their browsing experience since Clicktale is optimized for minimal use of CPU and bandwidth resources. The Clicktale tracking code is small and compressed and is delivered via a Content Delivery Network that is extremely fast and reliable. Customers usually choose to record only a small fraction of their total traffic. The Clicktale code is loaded at the end of the page and, therefore, does not affect page load times at all.
By design, Clicktale blocks recording and collection of any Personally Identifiable Information (PII) entered by keystroke, as well as any PII as defined by the customer. Clicktale prevents the collection, saving or display of PII via several tools, including:
No, Clicktale can only track visitors on the specific web pages that contain your Clicktale tracking code.
Yes, we offer an opt-out option for anyone who does not want to be recorded. This inserts a cookie within your visitor's browser that will prevent them from being recorded by any Clicktale customer.
As an enterprise service provider, Clicktale understands that the security of the user data collected and stored by our customers is nothing less than critical. To deliver the peace of mind that our customers deserve, we believe in transparency regarding ClickTale’s security standards and practices, which are constantly evolving to protect against security breaches and provide full confidentiality, data integrity, and availability. As an accreditation for these practices, Clicktale is ISO 27001 certified, and has been since 2013. Our certification ensures the highest international standards and best practices in information security. For more information, please read our Security Overview or download the full Security Data Sheet.
Most traditional web analytics tell you where visitors come from and which pages they go to within your site. We tell you everything your visitors do inside those web pages using playable videos of customers’ entire browsing sessions as well as powerful visual heatmaps and behavioral reports.