Blog

All about digital customer experience

  • The Double-edged Sword of Rating Systems

    When I travel to the US on business, I always turn to Yelp so I can find the best Dojo near me for a good workout. It never fails and I’m always satisfied. Crowd-sourced rating systems like Yelp have become part of our lives – we’ve become a society that rarely ventures out without checking a rating or a crowd-sourcing review website to see what others think about it.

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  • The Evolution from Brick and Mortar to Online

    Joe Megibow, former President of Joyus, and SVP/Chief Digital Officer at American Eagle Outfitters, and executive level omni-channel retail expert, was a keynote speaker at the Clicktale 2017 kickoff. We’re happy to share some of his insights into the shifts in the retail arena, which we’re sharing in this last of a three-part series of posts.

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  • Challenges and opportunities of the omnichannel world

    Today’s omni-channel world has consumers engaging in multiple channels in various ways, and creates new challenges for retailers. As keynote speaker at the Clicktale 2017 kickoff, Joe Megibow, former President of Joyus, SVP/Chief Digital Officer at American Eagle Outfitters, and executive level omni-channel retail expert, discussed the changes and challenges facing e-retailers.

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  • The 3 steps to creating a great retail experience

    Joe Megibow, former President of Joyus, SVP/Chief Digital Officer at American Eagle Outfitters and executive level omni-channel retail expert, was a keynote speaker at the Clicktale 2017 kickoff. We’re pleased to share some of his insights into the shifts in the retail arena, in a three-part series.

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  • Clicktale and Adobe translate customer experience into actionable value

    Aaron Watson, Clicktale’s VP of Worldwide Business Development, recently caught up with John Mellor, VP Strategy, Marketing and Alliances for the Digital Marketing Business Unit at Adobe, to talk about the Adobe-Clicktale partnership, the opportunities it creates, and the unique relationship between the two companies.

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