Technology Partners

Uncover deep insights and understand the context of the data you’re getting from your existing marketing ecosystem, including all of your favorite optimization, VoC and analytics tools. Bridge the data sets from every system to gain a comprehensive picture of your enterprise’s digital customer experience.

Web Analytics

Optimize revenue flows by understanding what your numbers are telling you.

With two-way integrations, leverage existing the data sets and segments you’ve already set up in your analytics tool to gain deeper insights to visitor usability and in-page behavior. For apps, piggyback on existing events to understand user behavior. Conduct proactive top-down analyses to maximize revenues from different segments. Discover what visitors from marketing campaigns are looking for, and then boost conversion rates for landing pages, forms and shopping carts. From within your analytics interface, get one-click access to session replays and aggregated reports. 

A/B and Multivariate Testing

Learn where to start testing and understand the impact of every option.

Take the guesswork out of what affects user behavior by viewing session replays and analyzing heatmaps before initiating a test. Run post-test analyses to uncover how the changes you’ve made impact visitors' interactions. Get faster insights into your entire testing optimization cycle, engineer smarter tests, and deliver substantial results.

Content Management

Foster customer behavior-centric design decisions

Help creative and marketing teams work together by being able to get behavior analytic information during the design phase. With a simple click, designers can launch heatmap information for the content they are working on in order to optimize their design based on customers’ actual behavior and needs.

Voice of Customer

Uncover why you’re getting specific feedback on your site.

Link session replays and event-triggered recordings to gain an in-depth look at the behavior and in-page/in-app experience of visitors who voice feedback about your site or services. Pinpoint specific website elements causing user struggle and generate heatmaps based on satisfaction scores. Quickly resolve customer experience problems for both individual users and entire user segments, and leverage the observations to quickly optimize the website experience, reduce maintenance costs and improve online conversions.

Tag Management Solutions

Manage omni-channel data and simplify tag implementation without IT.

Add tags at any point in your website development cycle from a single application, with no impact on performance. Deploy the Clicktale tag without IT assistance or JavaScript programming. Get support for an unlimited number of tags from multiple applications. Gain flexibility in adding and testing new tags, and reduce your reliance on a single supplier.

E-commerce Platforms

Store the exact version of the shopping cart content your user sees

For pages that change with every user, such as shopping carts, store the exact version the user has seen. View the page during playbacks and make strategic, data-driven decisions with a comprehensive picture of the user experience.

Application Performance Management (AMP)

Monitor the performance of your native apps within a visual context

Diagnose complex application performance issues with the visual assistance of Clicktale’s app session replays. Hone in on customer experience problems caused by performance issues, and quickly replicate why they are happening, so your technology team can be agile in resolving them and improving app uptimes. With this integration, enhance the overall experience and conversion rates among your users.

Crash Reporting

Replicate user interactions to find sources of crashes in your native apps

View session replays within your crash reporting tools to gain deeper understanding of which user interactions are leading to crashes. Unify all stakeholders around what needs to be fixed in your app by stepping into your users’ shoes. By experiencing your app as your users’ do, solve for crashes faster and impact business results.

Talk to us to explore how customer experience analytics can improve your business