Dedicated Customer Success Managers, invested in your success
An extension of your in-house digital team, Clicktale’s CSMs and analysts work closely with you on-site and remotely to meet and exceed your business goals. Offering deep industry expertise, our consulting services team provides benchmarks and relevant best practices for your business and proactively identifies significant aspects of visitor behavior. Consulting sessions are held on a regular basis to recommend data-driven, actionable steps for site and conversion rate optimization.
Deep consumer behavioral analyses
Gain new behavioral perspectives based on your Clicktale data, cutting-edge behavioral analyses and web psychology. Combining the latest in consumer behavior research with an analysis of user interaction on your website, our in-house team delivers actionable optimization insights for a superior user experience.
Hands-on training for immediate ROI
We provide expert, hands-on training online and in your offices - even to multiple locations – enabling you to maximize the ROI of your Clicktale implementation. Our CSMs provide your team with all the instruction and coaching necessary to ensure rapid implementation, seamless integration, and smooth ongoing operation.
Premium configuration, onboarding management and support
Our enterprise-class configuration, onboarding management and support teams are committed to your success. Configuration experts fine-tune any code necessary for the smooth deployment of Clicktale on your website. A dedicated support team offers day-to-day technical assistance, and our help desk escalates and tracks your issues to ensure fast resolution. Our cross-functional Customer Service Operations group ensures service availability around the clock and our Network Operations Center proactively monitors our production environments.
Continuous added value
Our Customer Success Group delivers further value through:
- Insight briefs - We understand that the business question of the day is time-sensitive. Focused on “quick wins” on the tactical level, our periodic Customer Experience Briefs deliver actionable information about individual pages, page elements, traffic sources, A/B tests, or Voice of Customer issues.
- In-depth analyses - Our Customer Experience Analyses dig deep into the performance, business flows and usage of key website pages, providing high-resolution insights along with industry benchmarks, leading to a strategic impact on your business. When planning a website redesign, Clicktale becomes your partner for making crucial UX decisions.
- Innovative internal programming - Our innovative “Movie Nights” help with outreach to focus your entire organization on the big picture of website user experience. We screen edited “movies” of actual user sessions, followed by a consultant-led discussion on how to resolve the issues raised.